Privacy policy

This privacy (hereinafter is Policy), operates concerning the processing of the personal data that Limit liability company can get “Zelectra” (hereinafter -Tenant) from physical persons (subjects of the personal data) (hereinafter are Users) through Mobile application and use of information based on Constitution of Ukraine and Law of Ukraine “About the protection of personal data” from 01.06.2010 р №2297 – VI (hereinafter is Law).

We process Your personal data only in case if one of the terms marked in article 6 of GDPR is executed, including, but not exceptionally:
– you gave consent to the processing of Your personal data;
– treatment is needed for a grant to you of services;
– such treatment is required by the legislation of the country in that you are.

We really in earnest behave to the safety of the personal data of our clients, potential clients, and other persons that appealed to us, that is why they aim to protect the confidentiality of Your personal data.
Tenant is obligated to accept all necessary measures for prevention of abuse of Your personal data that become to us known. We will process Your personal data in severe accordance with the requirements of current legislation and exceptionally at the presence of the legal basing on such treatment.

You are not under an obligation to give the personal data to us, but without certain information about you, we will not be able to do service to you by Agreement.

The necessity to identify you as a participant of this Agreement and also to carry out the capture of Your personal data, information about Your journeys, their regularity, driving zones consists of the following, in particular:

– to make sure, that you attained the minimum age, marked in Agreement from that he can begin to use Service;
– a grant to you of possibility to pay Service using Mobile application;
– to the monitoring of performing the contract, to guarantee the implementation of terms, in particular, with work to Scooter;
– to the calculation of payment for used by User Service in taking into account, but not limited, by the duration of journeys;
– watching of the route of journey and watching of the place of location of Scooter, to guarantee that the use of Scooter answers the provision of Contract, and also for providing of exact presentation of location of Scooter in Mobile application;
– to prevent and decrease the number of cases of swindle and correctly to identify User;
– to give help to you in case of road traffic accident after Your participation in time;
– for planning and analysis of the place of location of Scooters in the city;
– with the aim of improvement of quality of Your service.

We use your contact information to contact you to send commercial messages (newsletters) related to the Service. We use your contact information solely for this purpose, and your contact information known to us is not combined with any other information. You can opt-out of receiving the newsletter at any time.

We do not rent or sell your contact information (phone number, email).

The grounds for the processing of personal data are:

– the consent of the User as a subject of personal data to the processing of his personal data by the Tenant
– conclusion and execution of the Agreement, one of the parties to which is the subject of personal data;
– the need for the Tenant to comply with the requirements of the Law.

The purpose of personal data processing is:

– implementation of the functions assigned to the Tenant under the legislation of Ukraine;
– collection, storage, and processing of personal data received in the Mobile application within the framework of the Law;
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– to send to the User commercial (marketing) messages containing additional information about services, current promotions, and special offers related to services provided by the Tenant through the Mobile application;
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– identification of the subject of personal data when using the Service under the Agreement;
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– communication with the subject of personal data if necessary, including the direction of proposals, information materials, messages, information and requests, advertising, as well as processing requests for personal data subjects;
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– improving the quality of the Service, ease of use, development of new functionality, and improving the quality of service;
– conducting statistical and other research-based impersonal data;
– settlements for the Services provided under the Agreement;
– performance by the Tenant of contractual and other obligations to the User under the Agreement and agreements concluded between the Tenant and the User or third parties in the interests of the User.

The policy applies to all your personal data that may be obtained by us in the course of your use of the Services.

The purpose of the Policy is to bring to you the necessary information that allows you to assess the purposes for which we process personal data, methods of processing, and security.

By using the Services, you, by notifying the Tenant of your personal data, including through third parties, acknowledge your consent to the processing of your personal data following this Policy.

In case of disagreement with the terms of this Policy, you MUST STOP using the Services under the Agreement.

Consent to the processing of personal data may be revoked by the subject of personal data. If the personal data subject withdraws consent to the processing of personal data, the Tenant has the right to continue processing personal data without the consent of the personal data subject in the presence of grounds provided by applicable law, in particular, to complete payments for services actually consumed by you under the Agreement.

To prevent fraud, the Tenant has the right to verify the accuracy of personal data provided by the User but is not able to assess its effectiveness. Accordingly, the Tenant assumes that the User acts honestly, prudently, provides reliable and sufficient personal data and makes every effort to keep such data up to date, and does not violate the rights of third parties.

If it turns out that the User has provided inaccurate data to receive the Service under the Agreement, this case will be considered fraud.

By agreeing to the terms of this Policy, you acknowledge that at the time of collection of personal data required to perform the Agreement, you are notified of the persons to whom personal data are transferred, the content and purpose of personal data collection. You confirm (guarantee) that the personal data transferred to us for processing are transferred with the consent of the owners of personal data and within the current legislation.

The Tenant, having received personal data from the User, does not undertake to inform the subjects (their representatives), whose personal data are transferred to him, about the beginning of personal data processing, as the obligation to provide appropriate information when concluding a contract with the personal data subject and/or upon consent to such transfer shall be borne by the User who transferred personal data.

The processing of your personal data is carried out by the requirements of the Law.

This Policy applies to all information that the Tenant may receive about the User when using the Service under the Agreement, as well as during the performance by the Tenant of the Agreement with the User.

The Tenant is released from liability for the consequences arising from the processing of personal data if he is not responsible for the event that caused such consequences.

No one under the age of 18 should provide us with personal information through the Mobile application. We do not purposefully collect personal information from persons under 18 years of age.

The Tenant carry out its activities and to fulfill its obligations under the Agreement processes personal data of the User, provided by him voluntarily during registration in the Mobile Application and stored in the personal account.

We ask you to provide only those personal data that are necessary to provide your chosen Service, receive newsletters, or respond to your special request/claim. At the same time, if you decide to provide us with additional personal data, we will also be able to process them with the required level of protection.

The Tenant has the right to set requirements for the composition of personal data, which must be provided when using the Service. If certain information is not marked by the Tenant as mandatory, its provision or disclosure is carried out by the User at its discretion.

Processing of personal data by the Tenant is based on the principles of:

– the legality of purposes and methods of personal data processing;

– the integrity of the Tenant, as the owner of personal data, is achieved by complying with the requirements of the legislation of Ukraine on the processing of personal data;

– achieving specific, predetermined goals of personal data processing;

– compliance of the purposes of personal data processing with the purposes defined in advance and declared at personal data collection;

– compliance of the list and volume of processed personal data, as well as methods of personal data processing with the stated purposes of the processing;

– reliability of personal data, their sufficiency for the processing, the inadmissibility of personal data processing, redundant with the purposes of personal data processing;

– ensuring the accuracy of personal data in the processing of personal data, their sufficiency, and, if necessary, the relevance with the purposes of personal data processing.

– inadmissibility of merging databases containing personal data, the processing of which is carried out for purposes incompatible with each other;

– storage of personal data in a form that allows you to identify the subject of personal data no longer than required by the purposes of their processing.

The processed personal data shall be subject to destruction or depersonalization to achieve the purposes of processing or in case of loss of the need to achieve these purposes unless otherwise provided by the legislation of Ukraine.

We must also consider the periods for which we may need to retain your personal data to fulfill our legal obligations to you or the regulatory authorities.

We may, over time, minimize your personal information that we use, or we may even make your information anonymous so that it can no longer be associated with you personally. In this case, we will be able to use this information for statistical or other purposes without further notice to you, as such information ceases to be personal data.

The processing of personal data is carried out by the Tenant for statistical or other research purposes, subject to mandatory depersonalization of personal data.

The Tenant does not process personal data relating to racial or ethnic origin, political, religious, or ideological beliefs, membership in political parties and trade unions, criminal convictions, or data relating to health, sexual life, biometric and genetic data.

The processing of personal data is carried out in compliance with the conditions specified by the legislation of Ukraine.

Terms of personal data processing are determined based on the purposes of the processing, but not longer than defined by the Legislation of Ukraine.

Personal data, the term of processing (storage) of which has expired, must be destroyed or depersonalized unless otherwise provided by law. The storage of personal data is carried out in a form that allows determining the subject of personal data no longer than required by the purposes of personal data processing if the period of storage of personal data is not set by law. The processed personal data are subject to destruction or depersonalization after achieving the purposes of processing or in case of loss of the need to achieve these purposes unless otherwise provided by law. We must also consider the periods for which we may need to retain your personal data to fulfill our legal obligations to you or the regulatory authorities.

To achieve the objectives of this Policy and the Agreement, only those employees of the Tenant who have such an obligation following their official (employment) duties are allowed to process personal data. Access of other employees may be granted only in cases provided by law. The Tenant guarantees its employees the confidentiality and security of personal data during their processing.

The Tenant has the right to transfer personal data to third parties in the following cases:
– the subject of personal data has given his written consent to such actions as are necessary to fulfill the purpose of the Agreement;
– the transfer is provided by the Ukrainian or other relevant legislation within the framework of the procedure established by the legislation. In this case, access to personal data is not granted to a third party if the person refuses to undertake obligations to ensure compliance with the requirements of the Law or cannot provide them.

The Tenant has the right to entrust the processing of personal data to a third party with the consent of the personal data subject, unless otherwise provided by the legislation of Ukraine, based on an agreement with a third party, which is subject to confidentiality and non-disclosure of personal data.

Representatives of public authorities (including supervisory, supervisory, law enforcement, and other authorities) have access to personal data processed by the Tenant, in the amount and manner prescribed by the current legislation of Ukraine.

The Tenant’s activity on personal data processing in information systems is inextricably linked with the Tenant protection of the confidentiality of the received information, if it does not contradict the current legislation.

Personal information is kept confidential, except when the technology of the online service or the settings of the software used by the User provides for the open exchange of information with other Users of the online service or with any users of the Internet.

The Tenant implements the following requirements of the legislation of Ukraine in the field of personal data:
– personal data confidentiality requirements;
– requirements to ensure the implementation of the subject of personal data of their rights;
– requirements for ensuring the accuracy of personal data, and if necessary, the relevance concerning the purposes of personal data processing (with the adoption (ensuring the adoption) of measures to delete or clarify incomplete or inaccurate data);
– requirements for the protection of personal data from unauthorized or accidental access to them, destruction, distortion, blocking, copying, provision, dissemination of personal data, as well as from other illegal actions concerning personal data;
– other requirements of the Law.

Following the Law, the Tenant independently determines the composition and list of measures necessary and sufficient to ensure compliance with the obligations provided by law in the field of personal data from unauthorized or illegal processing and unintentional loss, destruction, or damage.

The Tenant adheres to the principle of minimizing personal data. We process only the information about you that we need, or information that you consent to beyond the scope of the necessary processing. Also, we have configured all Mobile Application interfaces for the provision of Services to comply with the maximum possible privacy, the settings of which can be adjusted at your discretion. When transferring personal data to public authorities, we always use the safest and most proven ways to transfer such data.

Cookies are small text files that store sites on your computer or mobile device when you start using them. This way, the Mobile app will temporarily remember your preferences and the actions you have taken, including so that you do not have to re-enter this data. Our cookies do not in themselves identify an individual user, but only identify the computer or mobile device you are using.

Cookies and other tracking technologies in the provision of the Services may be used in various ways, for example, to operate the Mobile Application, traffic analysis, or for advertising purposes. We use cookies and other tracking technologies, in particular, to improve the quality and efficiency of our services.

For more information about what cookies are, how they work, how to manage them, or how to delete them, contact Tenant Support.

We would like to inform you that in some settings of some Internet browsers you can set the prohibition of cookies and other tracking technologies. You must understand that if you disable some cookies, the functionality of the Mobile Application may be limited and you will not be able to use all its benefits, as well as possible incorrect operation of the Mobile Application or in general, the provision of Services may not be possible.

Representatives of public authorities (including control, supervisory, law enforcement, and other bodies) have access to personal data processed by the Tenant, in the amount and manner prescribed by the legislation of Ukraine.

If you find that some of the personal information we process about you is incorrect or out of date, please let us know.

If you want to correct the personal data that we process, you can make adjustments yourself by logging in to your personal account in the online service or by contacting the Tenant.

In some cases, we will not be able to change your personal information. In particular, this may be the case when your personal data has already been used in the course of Agreement and/or they are contained in a tax document that has been issued by the tax legislation of Ukraine.

If the Tenant processes your personal data based on consent to the processing of personal data (in particular, for marketing/advertising mailings), further processing may be terminated at any time. It is enough to withdraw consent to such processing.

To ensure the security of personal data, the Tenant may use cloud services. It is possible to receive from the Tenant up-to-date information on where your data will be located immediately before providing such personal data and concluding the Agreement.

This Policy may be changed or terminated by the Tenant unilaterally without prior notice to Users, including if required by applicable law. The new version of the Policy comes into force from the moment of its placement on the Tenant’s website and in the Mobile application, unless otherwise provided by the new version of the Policy and the Agreement. Therefore, we ask you to visit the specified website of the Tenant and the Mobile application to make sure that you have up-to-date information.

This Policy is an internal document of the Tenant and an integral annex to the Agreement – Terms and Conditions of «ZELEKTRA» LLC service for renting a two-wheeled vehicle with an electric motor.